HEAD TO HEAD

HEAD TO HEAD:

HEAD TO HEAD Contests are one-on-one contests between the Player and StatHero (Winner Take All).

For all Head to Head contests, StatHero will reveal their team and players (LINEUPS) for all sports daily for NBA, MLB, NHL.  For NFL/NCAA FB contests, LINEUPS will be offered daily/weekly and active all season.  Head to Head Contests are 1 on 1 Contests between the Player and StatHero (Winner Take All)

Salaries for each player will be dynamic, therefore, ALL tickets will be LOCKED at time of submission.  No edits will be allowed by StatHero or the Player once ticket is locked. Head to Head tickets are non-refundable and NO withdrawals are allowed once tickets are submitted and locked.

StatHero offers FULL PLAYER PROTECTION on lineups.  If a player is ruled OUT, before game time, every player will have the ability to replace their player – FREE of charge.

HEAD TO HEAD ODDS:

Every H2H contest will have MULTIPLES attached on the top right of the contest card. Each player will have the opportunity to win those odds, upon beating StatHero.

Odds are handicapped based on the salary cap offered to the player compared to the salary cap StatHero has used to create the StatHero lineup for that contest.  The difference in cap will always be posted.

StatHero Odds will pay out up to 10 to 1.

HEAD TO HEAD promotional contests:

All Head-To-Head bonus and promotional contest prizes above the the standard payout amount are paid as BONUS DOLLARS.   (e.g., a promotional contest stating a 2-for-1 payout, the double part of the payout are bonus dollars).

STATHERO H2H RISK EXPLAINED:

Unlike a sportsbook, StatHero does NOT have the ability to take an even amount on both sides on our H2H contests.  StatHero’s risk will always be 100% one-sided.

StatHero volunteers to give players an edge by showing every lineup before you play, which increases your odds of winning 4X more.  For these reasons:  StatHero has a hosting fee of 20% on all H2H contests.

CANCELLED, POSTPONED, AND RESCHEDULED GAMES:

In the event that a game is canceled, postponed, or rescheduled to a time outside of the original Scoring Period, the players affected from that game will be disabled from the contest and the players will be refunded their entry fee.

Any H2H or Pick'Em Contest that has postponed, cancelled or rescheduled games on PLAYER OR StatHero’s Chosen LINEUP, will be refunded.

StatHero may choose to adjust their Team or Scoring Period for a Game Set at their sole discretion to accommodate schedule changes at any time before 9:00am ET on the date the Game Set is scheduled to start and/or if the adjustment would move the Game Set start time by 15 minutes or less.

*Covid-19 suspended or postponed games chosen by StatHero will be immediately changed to accommodate the said contest.  When making StatHero’s new TEAM or PLAYER choice, the choice will not be chosen by another active player.  If StatHero is not able to change team, every player will advance to next round.

**In the event, more than 3 games are postponed in a single day, ALL players will advance to the next round in all team sports for Survivor Contests.

Any games that are disabled will be indicated on the StatHero application. Emails and other notifications may also be used to notify users of disabled games.

If a Game Set includes only one active game but this was not known until after the contest start time then contests for this Game Set will not be canceled.

Games are “known” to be canceled or postponed once their status is updated as such by StatHero’s’ stats-provider, SPORTRADAR.

PGA Rounds that are Postponed will only advance teams that are still have a realistic, mathematical chance to beat StatHero for that given round. (Realistic meaning: no hole-in-ones on multiple holes)

In the event of postponement and StatHero does not finish, Round will continue, until Round is over and players will advance to next full round.

StatHero uses official NFL, NBA, & MLB statistics and only includes statistics from games those organizations deem to be official. If the NFL, NBA, or MLB declare a game “suspended” then the statistics generated before the game is suspended will count in Game Sets containing said game. Any statistics generated on a later date when the game resumes will not be included

SURVIVOR CONTESTS

In StatHero’s TEAM survivor contests, players will create a lineup by selecting 4 to 5 players, depending on the sport chosen, from 1 TEAM of their choice to challenge StatHero per round. The only exception will be Round 1 of each contest.

In round 1 of each contest, players must choose 1 WILDCARD player to add to their lineup from a different team.  Each Round players MUST select a different team and CANNOT use a team more than once in a contest.

Contest results will be determined by the total points accumulated by each individual player’s team score vs StatHero’s team score. If a player’s team has more points at the end of the round vs StatHero, player moves on to next round. Money earned per round is determined by the participants that are eliminated for that round.  Each player’s selected team DOES NOT have to win their real world game in order to move on to the next round.  If a Player survives a round the contest DOES NOT end. Players must continue to make picks, until they are eliminated. NBA/MLB/NHL Survivor Contests can last a different amount of rounds, depending on contest entered.

ALL SURVIVOR CONTEST OVERLAY is Paid in Bonus Dollars

Lineup Requirement:

Lineups for NFL TEAM Contests will consist of 5 flex players on the team of the players choosing. NFL contests will consist of 5 players, with each team automatically getting the QB of the team of their choosing.  (Example: QB + 4 chosen flex players on that team)

Lineups for MLB & NBA TEAM contests will consist of 4 FLEX players on the team of players choosing.

NASCAR PLAYER contests will consist of 4 individual drivers.  Players will NOT be able to choose the same drivers 2x in a contest.

PGA PLAYER contests will consist of 5 individual golfers.  Players must choose 5 new golfers every round of the tournament as they survive, StatHero will do the same.

Every contest, will have a MVP.  MVPs receive 1.5x  in every lineup.

PLAYER SURVIVOR CONTESTS (Salary cap):

PLAYER SURVIVOR CONTESTS will have a ELIMINATION-based gameplay w/Salary Cap.  Players will have the opportunity to choose players on multiple teams to create a lineup. The players chosen in your lineup can only be used once in a contest and those players will be eliminated from any potential future roster, as you survive. The rest of StatHero survivor rules apply.  Salaries and Projections will be Dynamic and different contestants may have different salaries for players.  You will be required to edit your ENTIRE ROSTER, if you choose to make an edit to your lineup.

PLAYERS & TEAMS

Participants will get the choice of players expected to be on the active roster for any team scheduled to play in the contest. Occasionally a player may be missing from the Player Pool due to trades, injuries, or other unforeseen circumstances.

In the rare event that there is a mistake within the players or odds offered that would significantly impact game quality, StatHero reserves the right to correct the mistake after contests for that game have become available. This may result in valid lineups becoming invalid. This would most likely occur shortly after the teams and players become available, far in advance of the contest start time, and participants who have entered contests for the round prior to the adjustment will be notified via email or refund notification on their player logs.

StatHero H2H

Any bad Lines, salary discrepancies or bad odds, StatHero reserves the right to refund the contest before the start time and/or adjust once contests are completed.

If any StatHero player is ruled OUT before game time, contests are refunded.

If a PLAYER or STATHERO player is listed to start, but a coaches decision does not allow that player to play - contest will be refunded.

LINEUP & TEAM EDITS

In StatHero’s TEAM Contests, a player can edit their team may at any time BEFORE StatHero’s scheduled time of the game for each round for NEW Contests.

For H2H Contests, there are NO Edits for StatHero or Player allowed.  Once you are submitted, you are locked.

For New Survivor Contests, LINEUPS may be edited at any time leading up before the players scheduled time of the game for each round.  Each team chosen will become “locked” as soon as StatHero’s game starts.  Lineups will be locked when the player’s team game starts.

For existing TEAM and PLAYER Survivor Contests, a player may select their team after StatHero’s game starts.

In the rare case that a game starts before the scheduled start time, all players within that game will become locked as soon as our feed reflects that the game has begun. Additionally, any lineup swaps including players from the game that were made after the real-life start time of the game will result in those lineups being disqualified and refunded, unless StatHero approves prior to new player start time.

When a player’s game has finished for any given round and they have qualified for the next round, that player will then be able to pick their NEXT ROUND when StatHero’s pick for the next round is shown.  A countdown will show how much time each player has to get their picks in.

If a player forgets or fails to enter their lineup for a particular contest on time, that player will automatically be eliminated from the contest with 0 points. No exceptions will be made.

SUSPENDED OR SHORTENED GAMES

StatHero uses official NFL, NBA, & MLB statistics and only includes statistics from games those organizations deem to be official. If the NFL, NBA, or MLB declare a game “suspended” then the statistics generated before the game is suspended will count in Game Sets containing said game. Any statistics generated on a later date when the game resumes will not be included.

If NASCAR suspends a race and the race is resumed within a week of the start of the race, then StatHero will include the entire race to settle contests and render them final.

If NASCAR suspends a race and the race is resumed after a week of the start of the race, then StatHero will settle the contests and render them final, provided the race is at least half completed. Otherwise, all player entries will be cancelled and refunded.

If NASCAR officially shortens and finalizes a race for any reason, then the statistics that are generated for the portion of the race that has been completed will be used to settle contests and render them final.

If the PGA Tour or European Tour shortens an event for any reason, then the statistics that are generated for the portion of the tournament that has been completed will be used to finalize and payout contests.

If a golfer chosen is postponed for any reason, as long as a team has a mathematically, realistic chance to beat StatHero, they will advance to next round. (Realistic meaning no hole-in-ones on multiple holes)

STATHERO NOTES

-Every contest StatHero offers will allow the FINAL 10% of Survivors to “split the pot” if it is voted unanimously by the remaining players.  If it is not unanimous, the contest will continue until it is unanimous or until there is 1 remaining survivor remaining.

-All Survivor Pool Overlay is Paid in BONUS Dollars

-ALL StatHero contests will have an entry max limit cap per contest.

-Participation in each contest must be made only as specified in the Terms of Use. Failure to comply with these Terms of Use will result in disqualification and, if applicable, prize forfeiture.

-In the event, StatHero beats everyone in a given round, the pot will be SPLIT amongst the people eliminated.  At the end of each regular season, all current StatHero contests will be concluded and remaining survivors will split the pot.

SCORING PERIOD NOTES

StatHero may choose to adjust the Scoring Period for a Game Set at their sole discretion to accommodate schedule changes at any time before 12:00am ET on the date the Game Set is scheduled.

If a game is rescheduled to a time outside of the original Scoring Period, StatHero may disable the game or adjust the Scoring Period to maintain the inclusion of the rescheduled game… For example, if a Sunday 12:00 NFL game is rescheduled to 7:55 PM, StatHero may move the results of the contest to accommodate the rescheduled game.

The Scoring Period for NBA is defined as the timeframe between the scheduled start of the first game within the Game Set and 11:59pm ET on the date of the start time of the last scheduled game within the Game Set.

The Scoring Period for MLB is defined as the timeframe between the scheduled start of the first game within the Game Set and 11:59pm ET on the date of the start time of the last scheduled game within the Game Set.

NFL

For all NFL SURVIVOR contests, StatHero will reveal their team and players by 10:00AM/EST every Tuesday morning.  NFL contests will be offered weekly and active all season with NFL contests offered.  Please note: NFL teams that play Thursday Night Football will NEVER be an option for StatHero in any NEW SURVIVOR contest that is offered.  Thursday Night Teams may be chosen by StatHero after Round 1.

If StatHero’s game is subject to any cancellation or postponed, and StatHero is unable to switch to a different team that no player has chosen, StatHero will receive a 0 for the round and each participant will advance as long as they are in the positive.  StatHero rules apply.

Before the start of StatHero’s TEAM game, StatHero can change their lineup at any time (never the team) due to player injuries or lineup matchups.  In Salary Cap Contests, StatHero reserves the right to change lineups based on any player injury, availability, minutes playing, or any other circumstance player selected may not hit projected points.

All Regular Season TEAM contests, with the exception of Playoff Contests, starting Week 16, will end Week 17.  After Week 17, all current survivors will split all prize money in previous, ongoing contests.

StatHero TEAM Playoff Contests (Week 16)

These TEAM BASED contests will be the FINAL contests of the NFL Season and will be the ONLY contests that will run past Week 17.  NFL Playoff Contests will use the NFL playoff schedule and players as options for StatHero players and StatHero’s own picks as well.  ALL StatHero RULES APPLY FOR PLAYOFF CONTESTS!  You cannot use the same players twice, so players will have to use their fantasy skill and knowledge to make sure they always have a player choice as playoffs continue.

NFL TEAM contests will be WEEKLY Rounds.  As players advance, they must continue to make their NEW PLAYER picks before the next round of the week.

QB points
Passing Yards 0.05 for every 1-yard passing
Passing TD 4 pts
INT for a TD -4 pts
Passing INT -1 pts
QB/RB/WR/TE points
Rushing & Receiving Yards .1 pts for every 1 yard
Rushing & Receiving TD 6pts
Per Reception for RB/WR 1 pts
Per Reception for TE 1.5 pts
2 pt. conversion 2 pts
Distance Bonuses points
Passing TD (10-39 yards) 2 pts
Passing TD (40+) 4 pts
Rushing/Receiving TD (10-39 yards) 3 pts
Rushing/Receiving TD (40+yards) 6 pts
Kickers points
FG 3 pts
Missed FG -1.5 pts
XP 1 pts
Missed XP -3 pts
FG 50+ 5pts

MLB

For all MLB TEAM contests, StatHero will reveal their team and players by 10:00AM/EST every morning.  MLB TEAM contests will be offered daily and be active all season with MLB contests offered.  On days where the MLB schedule does not have at least 4 games scheduled, StatHero TEAM contests will carry over until there is day in the MLB schedule that does. MAX Rounds for Team Contests will be displayed in each contest banner.

If StatHero’s game is subject to any cancellation or postponed, StatHero will receive a 0 for the round and each participant will advance as long as they are in the positive.  Note: In this situation, player’s will still not be able to use the team chosen in the round again in the contest moving forward.  StatHero rules apply.

Before the start of StatHero’s team game, StatHero can change their lineup at any time (never the team) due to player injuries or MLB matchup.

MLB TEAM contests will be Daily Rounds.  As players advance, they must continue to make their NEW PLAYER picks before the next round of the contest.

Hitters points
Single +3
Double +5
Triple +8
Home Run +10
Run Batted In +2
Run +2
Base on Balls +2
Hit by Pitch +2
Stolen Base +5
Strikeout -2

NBA

For all NBA TEAM contests, StatHero will reveal their team and players at 3:00AM/EST every morning.  NBA contests will be offered daily and be active all season with NBA contests offered.  On days where the NBA schedule does not have at least 4 games scheduled, StatHero NBA TEAM contests will carry over until there is day in the NBA schedule that does.  MAX Rounds for Team Contests will be displayed in each contest banner.

If StatHero’s game is subject to any cancellation or postponed, StatHero will receive a 0 for the round and each participant will advance as long as they are in the positive.  Note: In this situation, player’s will still not be able to use the team chosen in the round again in the contest moving forward.  StatHero rules apply.

Before the start of StatHero’s team game, StatHero can change their lineup at any time (never the team) due to player injuries or NBA matchup.

NBA TEAM contests will be Daily Rounds.  As players advance, they must continue to make their NEW PLAYER picks before the next round of the contest.

Play points
Point +1 pts
Rebound +1.2 pts
Assist +1.5 pts
Steal +3 pts
Block +3 pts
Turnover -1.5 pts

NHL

For all NHL TEAM contests, StatHero will reveal their team and players at 3:00AM/EST every morning.  NBA contests will be offered daily and be active all season with NBA contests offered.  On days where the NBA schedule does not have at least 3 games scheduled, StatHero NHL TEAM contests will carry over until there is day in the NBA schedule that does. MAX Rounds for Team Contests will be displayed in each contest banner.

If StatHero’s game is subject to any cancellation or postponed, StatHero will change their selected team and notify players of the change.  If StatHero is unable to do so, StatHero will receive a 0 for the round and each participant will advance as long as they are in the positive.  Note: In this situation, player’s will still not be able to use the team chosen in the round again in the contest moving forward.  StatHero rules apply.

Before the start of StatHero’s team game, StatHero can change their lineup at any time (never the team) due to player injuries or NBA matchup.

NHL TEAM contests will be Daily Rounds.  As players advance, they must continue to make their NEW PLAYER picks before the next round of the contest.

PLEASE NOTETEAM Goalies will be used in the Goalie position. This means ALL Team Goalie statistics will be accrued for each TEAM Goalie position.

PLAYER points
Goals 10 pts
Assists 6 pts
Shots 2 pts
Blocked Shots 1.5 pts
Face-offs Won .25 pt
Points Bonus (3 or more) 4 pts
Blocked Shots Bonus (3 or more) 4 pts
Short Handed Assists 2.5 pts
Short Handed Goals 2.5 pts
Shootout Goals 2 pts
GOALIE points
Saves 1 pt
Goals Against -3.5 pts
Saves Bonus (30 or more) 3 pts
Shutout 5 pts
Win 7 pts

PGA

For all PGA PLAYER contests, StatHero will reveal their team and players by 10:00AM/EST every Monday morning for the upcoming PGA Tournament for that week.  PGA PLAYER contests will be offered weekly and be active all season.

If StatHero’s PGA Players are subject to any cancellation or postponed, StatHero will change picks before the start of tournament.  If StatHero does not switch in time, StatHero will receive a 0 for the round, for those players, and each participant will advance as long as they are in the positive.  Note: In this situation, player’s will still not be able to use the players chosen in the round again in the contest moving forward.  StatHero rules apply.

For PGA Tournaments, StatHero CANNOT change their lineup at any time, unless there is a player injury or withdrawal before tournament begins.

Lineups may be edited at any time leading up to a tournament. Each individual golfer will become “locked” at the scheduled start time of the tournament. A locked golfer cannot be added or removed from a roster spot. Locked roster spots for all entries are displayed in contest scoreboards.

Golf contest start times are subject to change based on the time of the first tee time. In the rare case that a tournament starts before the scheduled start time, all golfers will become locked as soon as our feed reflects that the tournament has begun. Additionally, any swaps that were made after the real-life start time of the tournament will result in those lineups being disqualified and refunded.

Playoff Holes will not count towards final scoring, with the exception of the “finishing position” scoring. For example, the golfer who wins the tournament will receive the sole award of 1st place points, but will not accrue points for their scoring result in the individual playoff holes.

PGA contests will only be 4 rounds.

As players advance, they must continue to make their NEW PLAYER picks before the next round of the tournament.

PER HOLE points
Double Eagle +13
Eagle +8
Birdie +3
Par +1
Bogey -.5
Double Bogey -1
Triple Bogey -1.5
Quadruple Bogey -2
Hole In One +10

STATHERO SCORING NOTES

For MLB, hitting statistics for pitchers will not be counted, and pitching statistics for Hitters will not be counted.

All ties vs StatHero will lose for Survivor Pools.  Ties in DFS Sportsbook will be a PUSH, however StatHero still takes hosting fee.

In StatHero SURVIVOR contests, players can only choose a team ONCE in a contest.  You cannot select the same team more than once in any contest.

In StatHero PLAYER SURVIVOR contests, players can only choose an individual player ONCE in a contest.

All Final StatHero Scoring and Prize Distribution will score no later than the following day by 10:00AM/EST for MLB & NBA contests, by 10:00AM/EST on Tuesday for NFL, by 8:00PM/EST at the end of every round for PGA, and 10:00AM/EST on Wednesday for NASCAR.

WHAT IS STATHERO?

StatHero is the DFS PLATFORM that put 100% of Your Skill Vs the House.

StatHero shows you lineups to play one-on-one against vs the house daily across all sports. This is the ONLY Sportsbook allowed in 34 States and more to come!

HOW DO I OPEN AN ACCOUNT?

In order to register a STATHERO account you are required to provide your full name, address, date of birth, email address and telephone number.  If your identity cannot be validated, you will be required to submit additional information or documentation.

In order to ensure fair play in our contests, STATHERO prohibits users from opening up more than one account. If for some reason you forget your password or username please contact support@stathero.com

Please note: if the same individual sets up multiple accounts, STATHERO will deactivate all accounts except one, and any potential winnings may not be honored from all accounts. Any accounts that are set up illegitimately will be deactivated and winnings will not be honored.

If you feel your account has been compromised or you need to close your account for any reason please contact STATHERO support.

HOW CAN I MAKE A DEPOSIT?

STATHERO accepts all major credit/debit cards including Visa, MasterCard, Discover and American Express. Players will be able to choose between Direct Deposit, Paper Check, or Electronic Check for payout for all of StatHero’s contests and withdrawals.

WHY DOES STATHERO ASK FOR THE LAST 4 DIGITS OF MY SOCIAL SECURITY # AND NOT OTHERS?

StatHero does not ask every player, but StatHero sometimes will need an extra level of verification to prove your identity.  We take every measure possible to protect our players. Your information will NOT be kept once you’ve been verified from our 3rd party verification process.

WHAT IS STATHEROS’ COMMISSION STRUCTURE?

STATHERO receives 20% hosting fee on all contests. STATHERO gives the advantage to the player by showing you our lineups ahead of time.  Unable to take odds on both sides, StatHero has a hosting fee to cover the higher risk of loss. STATHERO Survivor Contests are a multi-day fantasy platform.  No matter how many days you survive in a contest, you will not be charged any more than one fee.  This is a big difference vs playing a DFS contest where you get charged a commission every day you play.

HOW DO I USE MY STATHERO BONUS DOLLARS?

Bonus dollars can be used on H2H and PICK'EM gameplays.  Deposit Bonuses must match real dollar play before a withdrawal can be initiated.  (Example a 50% promo: Deposit $100, Get $50 in bonus dollars > Player Must play $100, before they can initiate withdrawal)

DOES MY TEAM NEED TO WIN IN ORDER TO BEAT STATHERO IN SURVIVOR CONTESTS?

NO. Your team selected does not have to win their real world game in order for you to survive to the next round. Your players just need to have more points than STATHERO at the end of the day.

Keep in mind, if you tie STATHERO in a contest you will be eliminated. All ties vs STATHERO will lose. This is to prevent players from picking the same team as STATHERO.

FOR SURVIVOR, WHAT HAPPENS IF I SURVIVE A ROUND IN A CONTEST? WHAT THEN?

When you survive a round, you get paid.  The amount you get paid depends on how many players were eliminated for that round.  When you survive a round, you MUST continue to make picks for the next round because the contests continues, until there is 1 survivor(s).  If you forget to make your picks, you are eliminated. (Survivor rules)

PGA contests will only last 4 days for each tournament.  You will still be required to make picks daily if you survive.

WHAT IS STATHEROS’ PATENT PENDING PAYOUT STRUCTURE IN SURVIVOR CONTESTS?

This revolutionary payout structure is something that has never been seen before. For information on StatHeros’ payout model, view the link here.

WHAT IS STATHERO’S WITHDRAWAL POLICY?

StatHero Offers 3 Different Withdrawal Options:  Paper Check, Direct Deposit, and eCheck. If you withdraw via online banking it takes 2-4 business days to process. If you withdraw via check, it should arrive within 7 to 10 business days.

Any questions about withdrawals please contact support@stathero.com

WHERE CAN I PLAY STATHERO?

In order to participate in STATHERO contests you must be physically located in the following 34 states: AK, AL, AR, AZ, CA, CO, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, NC, ND, NE, NJ, NM, NY, OK, OH, OR, RI, SC, SD, TN, TX, WI, WV, WY, and UT.  If you are not physically located in these states, you will be ineligible to participate in STATHERO contests.

You do not need to be in approved states to register for a player account, access your account, or to deposit or withdraw funds.  However, in order to play real money games you must be in approved states.

I AM A RESIDENT OF APPROVED STATES, CAN I PLAY FOR REAL MONEY WHEN TRAVELING ELSEWHERE IN US?

You must be physically located in allowed states to play for real money on StatHero.  Once you leave any approved state borders, you will be unable to play real money games on StatHero.

WHY DO I HAVE TO COMPLETE A W-9 FORM BEFORE WITHDRAWING?

If you win $600 or more annually in StatHero contests, you will be required to complete a W-9 form.  StatHero uses this form to submit the proper tax form, if necessary.

CAN I ACCESS MY ACCOUNT IN UNAPPROVED STATES TO MAKE DEPOSIT OR WITHDRAWAL REQUESTS?

Yes, you may access your account from outside jurisdiction borders, but playing real money games outside of jurisdiction borders is not allowed.

WHAT HAPPENS IF I LEAVE AN APPROVED STATE IN THE MIDDLE OF A CONTEST SESSION?

If you leave an approved state during your contest, you will no longer be eligible to continue playing and your session will be terminated.  StatHero will need to confirm you are physically located in allowed state in order for your session to resume.

You must ENTER all contests in an approved state.  Once entered, your contest will be live.

IF I’M LOCATED WITHIN ALLOWED STATE, BUT NEAR THE STATE BORDERS, WILL I BE ACCURATELY LOCATED WITHIN THE ALLOWED STATE?

In most cases, yes, however if you are less than a half a mile from the border, you may be blocked from play and will need to move further away from border to try again.

WHY IS MY ACCOUNT/NUMBER BLACKLISTED?

You may be on a list of blocked accounts/devices or phone numbers due to suspicious activity associated with your account, device or phone number.  Your account could also be restricted for reasons related to responsible gaming.  Please contact support@stathero.com for further details.

I AM BEING INCORRECTLY LOCATED OUTSIDE OF MY STATE, WHAT DO I DO?

If you believe that you are within state borders and you are being restricted from real money gaming on a mobile phone or tablet, make sure that your device’s Location Services are turned on. Enabling Wi-Fi, GPS and/or cellular data on the device can also assist us to successfully locate you.

If you need assistance please contact us at support@stathero.com and we’ll be happy to help!

IF I’M IN APPROVED STATE BORDERS ON AN ANDROID PHONE, AND HAVEN’T BEEN ACCURATELY LOCATED WITHIN THE STATE, IS THERE ANYTHING ELSE I CAN DO TO CORRECT THE ERROR?

If you’re trying to play on an Android device, and not being accurately located, then you may need to clear your cache from your mobile in order to be accurately located. To do this, go to Settings > Name of app used to access gaming service (gaming app or browser app) > and select Clear Cache. Another easy way to clear the cache across all apps on your phone is to download an app from the ‘Play Store’ store for this such as App Cache Cleaner.

HOW DO I DISABLE ADB CONNECTION ON MY ANDROID DEVICE?

Android Debug Bridge Connection (ADB) is a development tool that gives the ability to remote into the device and alter location data. Thus utilizing of ADB connection on your Android is not allowed.
For the user to successfully pass geolocation checks, ADB functionality should be disabled by navigating to the following toggle switch:

Android Settings > Developer options > Enable USB Debugging > OFF

I HAVE A ROOTED/JAILBROKEN MOBILE DEVICE. CAN I STILL PLAY?

  1. No. In order to play for real money, you must use a device with its original manufacturer settings.

DIDN’T HELP?

support@StatHero.com

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have a general question?

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