RESPONSIBLE PLAY
StatHero hosts fair and responsible contests for a variety of entry fees. StatHero runs all contests with integrity, fairness and reliability. StatHero is committed to responsible gaming and is dedicated to an enjoyable and positive gaming experience for all of our players. Most people play online for entertainment, but we recognize that a small percentage of people will attempt to play when they’re underage or allow playing online to control them and affect their lives.
StatHero performs an electronic verification using a third-party data reference company to validate the age and identity of all customers. We reserve the right to ask for additional age verification information from the player and suspend the player’s account until he or she provides information that verifies their identity to our satisfaction.
StatHero offers the options to self-exclude and self limit. If, at any point, you think you’re spending too much time or money on StatHero, you have the option of taking a break from StatHero entirely. If you wish to suspend your account please contact support@stathero.com.
NEED HELP?
If you have questions or concerns about your own gaming behavior or about that of a friend or family member, please enlist the help of the NCRG.
https://www.ncrg.org
You can also contact a 24 Hour Confidential National Helpline Number: 1-800-522-4700 or New York Specific Number: 877-846-7369 for additional assistance provided by the NCPG.
NCRG
The National Center for Responsible Gaming website provides a variety of support and referral sources for help with counseling and crisis support for any affected by a gaming-related issue.
CONCERNED ABOUT A MEMBER OF FAMILY
If you believe that a member of your family has a gaming problem gamer or is playing beyond their means please contact support@stathero.com for assistance.
PARENTAL CONTROLS
StatHero will verify all accounts for age and eligibility. If minors under 18 have access to your computer and/or personal information, please consider installing parental control software to prevent access to StatHero and other age-restricted sites. If you believe a minor is playing on StatHero, please contact support@stathero.com. If a minor is found playing on StatHero, then that account will be closed.
LIMITATION ON PLAYER DEPOSITS
In accordance with state requirements, StatHero restricts deposits in any calendar month for residents of certain states unless the user has requested and received approval for an increase. For Massachusetts residents the deposit limit level is $1,000 per calendar month. For Tennessee residents and people located in Tennessee, the deposit limit level is $2,500 per calendar month.
To request an increase in your deposit limit (for applicable states), you will be asked to complete and submit a form that helps us evaluate your income and asset information. You may also be required to submit additional documentation in support of your increase request. Increase requests will be evaluated on an individual basis and are in StatHero’s complete discretion. Please contact support@stathero.com to begin this process.