RESPONSIBLE PLAY
StatHero hosts fair and responsible contests for a variety of entry fees. StatHero runs all contests with integrity, fairness and reliability. StatHero is committed to responsible gaming and is dedicated to an enjoyable and positive gaming experience for all of our players. Most people play online for entertainment, but we recognize that a small percentage of people will attempt to play when they’re underage or allow playing online to control them and affect their lives.
StatHero performs an electronic verification using a third-party data reference company to validate the age and identity of all customers. We reserve the right to ask for additional age verification information from the player and suspend the player’s account until he or she provides information that verifies their identity to our satisfaction.
StatHero offers the options to self-exclude and self limit. If, at any point, you think you're spending too much time or money on StatHero, you have the option of taking a break from StatHero entirely. If you wish to suspend your account please contact support@stathero.com and it will be suspended within 24 hours.
Once a player voluntarily notifies StatHero to request a suspension of account, that account will be suspended indefinitely within 24 hours, until player contacts support@stathero.com to request activation. Upon request, StatHero will audit account to approve or not approve re-activation.
NEED HELP?
If you have questions or concerns about your own gaming behavior or about that of a friend or family member, please enlist the help of the National Council On Problem Gambling.
You can also contact a 24 Hour Confidential National Helpline Number: 1-800-522-4700
ARIZONA RESIDENTS
1-800-NEXT-STEP
You may enroll in the Arizona Self-Exclusion program by completing the form in person at the Arizona Department of Gaming or by mailing the completed form once it has been properly notarized. An appointment is required if you wish to enroll in person to ensure the Self-Exclusion Administrator will be available. Please call (602) 397-3262 to schedule an appointment. If you choose to mail the form, please use the attached checklist to ensure the form is filled out completely and without any errors to avoid delays in processing your request. Please remember, if you mail the notarized form you must submit a current color photo. For your convenience, you may submit the photo in .jpg format by emailing it to the Self- Exclusion Administrator at drevere@azgaming.gov.
CONCERNED ABOUT A MEMBER OF FAMILY
If you believe that a member of your family has a gaming problem gamer or is playing beyond their means please contact support@stathero.com for assistance.
PARENTAL CONTROLS
StatHero will verify all accounts for age and eligibility. If minors under 18 have access to your computer and/or personal information, please consider installing parental control software to prevent access to StatHero and other age-restricted sites. If you believe a minor is playing on StatHero, please contact support@stathero.com. If a minor is found playing on StatHero, then that account will be closed.
LIMITATION ON PLAYER DEPOSITS
MASSACHUSETTS CONSUMERS
In accordance with state requirements, StatHero restricts deposits in any calendar month for residents of certain states unless the user has requested and received approval for an increase. For Massachusetts residents the deposit limit level is $1,000 per calendar month. For Tennessee residents and people located in Tennessee, the deposit limit level is $2,500 per calendar month.
To request an increase in your deposit limit (for applicable states), you will be asked to complete and submit a form that helps us evaluate your income and asset information. You may also be required to submit additional documentation in support of your increase request. Increase requests will be evaluated on an individual basis and are in StatHero’s complete discretion. Please contact support@stathero.com to begin this process.
TENNESSEE CONSUMERS
Account Activity
(1)Amount of Monthly Deposits. No new player shall be permitted to deposit more than two thousand five hundred dollars ($2,500), of cash or a cash equivalent, per month with a fantasy sports operator unless the player demonstrates that he or she should be entitled to increase its monthly deposit limits in accordance with these rules and the published rules of the fantasy sports operator.
(a) No player shall be granted an increase in his or her deposit limit prior to verification of their identity in accordance with these rules.
(b) No player who is classified as a beginning player shall be allowed to request an increase in their deposit limit.
(c) In order to be eligible for a deposit limit increase, a player must demonstrate, to the fantasy sports operator’s reasonable satisfaction, that he or she qualifies for an increase under policies and procedures established by the fantasy sports operator, based on the player’s annual income or net worth.
(d)Fantasy sports operators shall establish and publish reasonable procedures for increasing a player’s deposit limit, but in no circumstances shall such deposit limits be increased unless the player has an annual income of more than $150,000 (or $300,000 jointly with a spouse) or financial net worth greater than $500,000, calculated as follows:
- Any individual whose net worth, or joint net worth with that individual’s spouse, exceeds five hundred thousand dollars ($500,000).
(i) For purposes of calculating net worth under this subsection, the individual’s primary residence shall not be included as an asset;
(ii) Indebtedness that is secured by the individual’s primary residence, up to the estimated fair market value of the primary residence at the time of the request for account increase, shall not be included as a liability (except that the amount of such indebtedness outstanding at the time of the request for account increase exceeds the amount outstanding sixty (60) days before such time, other than as a result of the acquisition of the primary residence, the amount of such excess shall be included as a liability; and
(iii) Indebtedness that is secured by the individual’s primary residence in excess of the estimated fair market value of the primary residence at the time of the request for account increase shall be included as a liability.
- Any individual who had an individual gross income in excess of one hundred fifty thousand dollars ($150,000) in each of the two (2) most recent years, or joint income with that individual’s spouse in excess of three hundred thousand dollars ($300,000) in each of those years and has a reasonable expectation of reaching the same income level in the current year.