Refund Policies

Game Change Related Refunds:

If a Contest related to a contest on our App is delayed or postponed, the contests will include statistics for that game only if it is played no later than Wednesday of that week. If a game is postponed to a later date or called off for any reason, any players you have selected for that game will no longer add points to your lineup and games will be closed. If game cancellations and/or postponements result in only one game left in a contest, then that contest will be cancelled and users will be refunded original contest entry/buy-in amount.

Compliance Related Refunds:

In the event that the legality of a contest offered by StatHero is altered by the state, district, region, or country (“locations”) occupied by the customer; Or, if StatHero changes its contest availability policy for the location in which the customer resides, and the customer has previously entered a pay-entry contest that has not yet began then the customer may be refunded the original contest entry/buy-in amount.

Requesting a refund:

To request a refund of your deposit you must do so by sending an email to refunds@stathero.com with the subject “Refund Request”. In the body of this email you must provide your full name, your screen name (number), the amount of the refund you are requesting, and the reason for your refund request. This process may take up to 14 business days for review.

Example:

Subject: (Name: Screen Name: Reason)

Refund Request
John Doe
john_doe_sports
The contest that was entered was not valid for my location at the time of my entry.

ZERO TOLERANCE POLICY

 

Refunds are only available up until 1 hour before a contest starts.  No refunds will be issued once a contest has begun.  No exceptions.  StatHero has a zero tolerance refund policy.

Deposits made on our mobile app will appear on your statement as CS SPARE. All payments are final. No refunds will be issued. In the event of a dispute regarding the identity of the person submitting an entry, the entry will be deemed submitted by the person in whose name the account was registered.