StatHero hosts fair and responsible contests for a variety of entry fees. StatHero runs all contests with integrity, fairness and reliability. StatHero is committed to responsible gaming and is dedicated to an enjoyable and positive gaming experience for all of our players. Most people play online for entertainment, but we recognize that a small percentage of people will attempt to play when they’re underage or allow playing online to control them and affect their lives.
StatHero performs an electronic verification using a third-party data reference company to validate the age and identity of all customers. We reserve the right to ask for additional age verification information from the player and suspend the player’s account until he or she provides information that verifies their identity to our satisfaction.
StatHero offers the options to self-exclude and self limit. If, at any point, you think you’re spending too much time or money on StatHero, you have the option of taking a break from StatHero entirely. If you wish to suspend your account please contact email@example.com and it will be suspended within 24 hours. Upon self-exclusion, StatHero will refund or pay self-excluded player the entirety of their account balance within 7-10 business days. In the event a player has received a bonus deposit and has NOT played their deposit, player will then forfeit the deposit upon self exclusion.
Once a player voluntarily notifies StatHero to request a suspension of account, that account will be suspended indefinitely within 24 hours, until player contacts firstname.lastname@example.org to request activation. Upon request, StatHero will audit account to approve or not approve re-activation.
KNOW YOUR GAMING HABITS
At STATHERO, we want our patrons to enjoy playing their fantasy contests responsibly. Please familiarize yourself with the information below.
- Always establish limits for depositing and spending before you start playing.
- Decide on a time limit for your playing session and follow it. It is encouraged that you take regular breaks from playing.
- Never enter fantasy contests if it interferes with your every day responsibilities.
- Never enter fantasy contests if you are under the influence of any substance that may impair your decision making.THINGS
TO PROMOTE RESPONSIBLE GAMING
STATHERO will make information available promoting responsible gaming and will provide assistance and resources including a national toll-free helpline number. This information will be available and visible on our website www.stathero.com.
STATHERO will continually monitor our responsible gaming pages for activity and update with new information when available and necessary.
STATHERO will comply with the daily sports industry standard best practices.
If you have questions or concerns about your own gaming behavior or about that of a friend or family member, please enlist the help of the National Council On Problem Gambling.
You can also contact a 24 Hour Confidential National Helpline Number: 1-800-522-4700
You may enroll in the Arizona Self-Exclusion program by completing the form in person at the Arizona Department of Gaming or by mailing the completed form once it has been properly notarized. An appointment is required if you wish to enroll in person to ensure the Self-Exclusion Administrator will be available. Please call (602) 397-3262 to schedule an appointment. If you choose to mail the form, please use the attached checklist to ensure the form is filled out completely and without any errors to avoid delays in processing your request. Please remember, if you mail the notarized form you must submit a current color photo. For your convenience, you may submit the photo in .jpg format by emailing it to the Self- Exclusion Administrator at email@example.com.
CONCERNED ABOUT A MEMBER OF FAMILY
If you believe that a member of your family has a gaming problem gamer or is playing beyond their means please contact firstname.lastname@example.org for assistance.
StatHero will verify all accounts for age and eligibility. If minors under 18 have access to your computer and/or personal information, please consider installing parental control software to prevent access to StatHero and other age-restricted sites. If you believe a minor is playing on StatHero, please contact email@example.com. If a minor is found playing on StatHero, then that account will be closed.
LIMITATION ON PLAYER DEPOSITS
In accordance with state requirements, StatHero restricts deposits in any calendar month for residents of certain states unless the user has requested and received approval for an increase. For Massachusetts residents the deposit limit level is $1,000 per calendar month. For Tennessee residents and people located in Tennessee, the deposit limit level is $2,500 per calendar month.
To request an increase in your deposit limit (for applicable states), you will be asked to complete and submit a form that helps us evaluate your income and asset information. You may also be required to submit additional documentation in support of your increase request. Increase requests will be evaluated on an individual basis and are in StatHero’s complete discretion. Please contact firstname.lastname@example.org to begin this process.
(1)Amount of Monthly Deposits. No new player shall be permitted to deposit more than two thousand five hundred dollars ($2,500), of cash or a cash equivalent, per month with a fantasy sports operator unless the player demonstrates that he or she should be entitled to increase its monthly deposit limits in accordance with these rules and the published rules of the fantasy sports operator.
(a) No player shall be granted an increase in his or her deposit limit prior to verification of their identity in accordance with these rules.
(b) No player who is classified as a beginning player shall be allowed to request an increase in their deposit limit.
(c) In order to be eligible for a deposit limit increase, a player must demonstrate, to the fantasy sports operator’s reasonable satisfaction, that he or she qualifies for an increase under policies and procedures established by the fantasy sports operator, based on the player’s annual income or net worth.
(d)Fantasy sports operators shall establish and publish reasonable procedures for increasing a player’s deposit limit, but in no circumstances shall such deposit limits be increased unless the player has an annual income of more than $150,000 (or $300,000 jointly with a spouse) or financial net worth greater than $500,000, calculated as follows:
- Any individual whose net worth, or joint net worth with that individual’s spouse, exceeds five hundred thousand dollars ($500,000).
(i) For purposes of calculating net worth under this subsection, the individual’s primary residence shall not be included as an asset;
(ii) Indebtedness that is secured by the individual’s primary residence, up to the estimated fair market value of the primary residence at the time of the request for account increase, shall not be included as a liability (except that the amount of such indebtedness outstanding at the time of the request for account increase exceeds the amount outstanding sixty (60) days before such time, other than as a result of the acquisition of the primary residence, the amount of such excess shall be included as a liability; and
(iii) Indebtedness that is secured by the individual’s primary residence in excess of the estimated fair market value of the primary residence at the time of the request for account increase shall be included as a liability.
- Any individual who had an individual gross income in excess of one hundred fifty thousand dollars ($150,000) in each of the two (2) most recent years, or joint income with that individual’s spouse in excess of three hundred thousand dollars ($300,000) in each of those years and has a reasonable expectation of reaching the same income level in the current year.
MARYLAND CONSUMERSIn accordance with Maryland law, a player may not deposit more than $5,000 in a single calendar month with StatHero.A fantasy competition player may request STATHERO to temporarily or permanently increase a deposit limit above $5,000 per calendar month only if: STATHERO verifies and evaluates player is in good standing and qualifies for monthly increase. Information will be asked to be provided to STATHERO of, but not limiting to annual income or assets, tax return, drivers license to ensure financial stability of player.Upon approval, Maryland law states the fantasy competition player undergo an annual evaluation by STATHERO of information sufficient to confirm the continued financial ability of the fantasy competition player to afford losses that may result from fantasy competition play at the increased deposit level.
STATHERO will require all new employees to take responsible gaming training.
STATHERO will provide information to new and existing employees about responsible gaming, the company’s policies and practices related to responsible gaming and where to find assistance.
STATHERO will provide employees with mandatory annual and/or periodic refresher training on responsible gaming. This training will identify the differences between responsible gaming and gambling that may be problematic.
STATHERO will implement communications programs for employees to improve their understanding of responsible gaming and related policies and procedures.
STATHERO will provide employees with updates regarding new research and new topics that may be integrated into StatHero’s responsible gaming training programs.